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Shipping & Delivery Policy
Mali Circle provides digital services only — nothing is shipped. Here is exactly when and how your plan reaches you.
Mali Circle sells digital services only. No physical products are sold, and nothing is ever shipped. There are no shipping charges, no couriers and no delivery addresses. Paid features are delivered electronically to your Mali Circle account, normally within seconds of a successful payment.
1. What you receive
When you subscribe to a Mali Circle plan, you receive access to digital features inside the Mali Circle mobile application, linked to the mobile number registered on your account. Nothing is physically dispatched, so no shipping address, tracking number or delivery timeline for goods applies to any order.
2. When your plan is delivered
| Plan | Delivered | Continues |
|---|---|---|
| Suvichar Premium | Immediately on successful payment | For each period, renewing automatically until the AutoPay mandate is cancelled |
| Matrimony Premium | Free trial starts immediately on subscribing; paid access continues straight after the trial | For each period, renewing automatically until the AutoPay mandate is cancelled |
| Business Plus | Immediately on successful payment; additional business profiles go live in the directory after review, within 24–48 hours | For each period, renewing automatically until the AutoPay mandate is cancelled |
The exact amount and the renewal interval for each plan are shown in the app before you authorise the UPI AutoPay mandate. On each successful renewal, access simply continues without interruption.
3. Confirmation and receipts
A confirmation appears in the app immediately after a successful payment, and a receipt is sent to your registered email address. Your payment history is always available in the app under Profile → Payments. If you need a GST invoice, email us your billing details within 15 days of the payment.
4. If a plan does not activate
If a payment succeeds but your plan does not activate, first close and reopen the app so that it can refresh your account. If the features are still locked after 30 minutes, contact us at malicircle.support@gmail.com or +91 92098 04195 with your registered mobile number and the transaction or UTR reference. We resolve such issues within 24–48 hours. If we are unable to deliver the service, the payment is treated as a failed transaction and refunded in full under our Refund & Cancellation Policy.
5. Content review
Business profiles published under Business Plus are reviewed by our team before they appear in the directory, so that the community sees only genuine and appropriate listings. Review normally takes 24–48 working hours. If a listing needs changes we will contact you; your plan features remain active throughout.
6. What you need in order to use the service
You need an Android device with the Mali Circle app installed, an active internet connection, and a mobile number verified by WhatsApp OTP. Some features also need notification permission to work as intended.
7. Service availability
Mali Circle services are offered to users in India. We aim for continuous availability, but the Platform may occasionally be unavailable for maintenance or for reasons beyond our control. Planned maintenance is announced in advance in the app wherever possible, and if a prolonged outage affects a paid plan we will extend it accordingly.
Contact us
If you have any questions about this policy, please reach out:
- Mali Circle
- B/206, Sheetal Nagar No. 4, Agashi Road, Virar West, Maharashtra 401303, India
- Phone / WhatsApp: +91 92098 04195
- Email: malicircle.support@gmail.com
- Website: malicircle.com